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FAQ

  • Where can I find the font choices to personalize my items? 
    • Please click on the Font Choices link in the sidebar to view our fonts for names and for monograms.
  • How long does it take for you to make the items that I purchased?
    • For most items, my processing time is 1-2 weeks.  I do try ship things out sooner but sometimes things occur and I need the full time to make your items.
  • What if I need my items sooner?
    • If you need your items sooner than my 1-2 weeks processing time PLUS shipping time, you can purchase my RUSH MY ORDER listing.  There is an option for Same Day, Next Day, and 2 Day Processing.  Choosing these options will have your items shipped out in whichever processing time you choose (subject to availability).
  • How do I care for my handmade items?
    • Most of my items should be hand washed only by itself and laid flat to dry.  Those are my go to care instructions for items that you want to last a long time.  I provide a color catcher with items that may have a high dye concentration as to protect the item from bleeding onto other items or itself.  Please note that I will not replace or refund any items that are not laundered according to these instructions.
  • Do you offer refunds and returns?
    • For items that are personalized, I do not offer refunds or returns.  For all of my personalized items, I will send you an email with a mockup of how your personalization will look.  I will need you to approve this mockup for spelling and font choice before I will start stitching it out on the item.  This is your chance to make any changes as you see fit.  Once I have this approval, I will stitch out according to your instructions and there will be no changes or returns/refunds.
    • For items that are not personalized, I offer exchange for store credit only.  Please contact me within 5 days of receiving your order to notify me of your intent.  I must received the item back within 5 days of being notified in order to receive credit for the exchange.  I must receive the item in unused, unwashed condition.  To clarify, the item must be received in the same condition as it was sent it in.